Bq33 Privacy Policy — Your data is our responsibility

1 What information we collect

When you register or use bq33, certain information naturally comes to us. This data falls into two categories: what you provide directly, and what our system records automatically.

1.1 Information you provide directly

• Full name, date of birth, and nationality.
• Mobile number and email address.
• National ID or passport number (collected during KYC verification).
• BKash / Nagad / Rocket account number (for deposits and withdrawals).
• Any messages or complaints submitted to support.

1.2 Automatically collected information

2 Why and How Your Information Is Used

We use your information only for specific, legitimate purposes. No data is ever used unnecessarily or without reason. The main purposes are outlined below:

• Account creation and management: For registration, login verification, and account security.
• Processing financial transactions: For processing deposits, withdrawals, and bonus distribution.
• Identity Verification (KYC): To comply with international financial regulations.
• Providing customer support: For support tickets, live chat, and email assistance.
• Fraud & Misuse Prevention: To detect suspicious activity.
• Personalized Experience: To provide game suggestions and offers tailored to your preferences.
• Fulfilling legal obligations: To meet requirements set by government or regulatory authorities.
• Ensuring Responsible Gaming: Analyzing user behavior to help prevent gambling addiction.

3 Data Sharing & Third Parties

Bq33 never sells your personal information. In limited cases, data may be shared with trusted partners, and each such arrangement is covered by a strict confidentiality agreement.

3.1 When information may be shared

• Payment Processors: Sharing necessary information with bKash, Nagad, and Rocket to process deposits and withdrawals.
• Game providers: With licensed game providers for the fair operation of Live Casino and slots games.
• Security Services: With specialist agencies for fraud detection and cybersecurity.
• Legal authorities: With government agencies when required by court order or Bangladeshi law.

3.2 What will never be shared

• With marketing companies or advertisers.
• With any other online gaming platform.
• With social media platforms or data brokers.
• With any unauthorized party without your explicit consent.

4 Cookies & tracking technologies

Bq33 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

4.1 Types of cookies

4.2 Cookie controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain core functions of the platform. You can set your cookie preferences in the consent banner on your first visit.

5 Data Retention Duration

We do not retain your data indefinitely. Each type of data has a defined retention period, after which it is securely deleted or anonymized.

• Account information: For the duration the account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Support Conversations: 3 years from the date of last contact.
• Log Data: Up to 12 months.
• KYC documents: 5 years after account closure (legal requirement).
• Marketing Preferences: Until you make a change.

6 Your data rights

Bq33's Privacy Policy is built to international standards. You have important rights over your own data, and we respect them at all times.

• Right to Access: To view what information we hold about you, submit a request to our support team.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Requests to delete your data are accepted where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request to stop the use of your data for specific purposes.
• Right to Data Portability: The ability to obtain a copy of your data in a commonly used format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, contact our support team directly. We typically respond within 7 business days.

7 Privacy Protection for Minors

Bq33 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor registers using false information and this is brought to our attention, the account will be immediately closed and all associated data deleted.

A note to parents — keep your devices and login credentials out of reach of children. Do not share your password, and always log out after each session.

8 Policy Changes & Updates

Bq33 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, the introduction of new services, or security improvements. The date of each update will be noted at the top of the page.

8.1 Notice of changes

For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the platform after any update will be considered acceptance of the revised policy.

8.2 Contact

For any questions or concerns about this Privacy Policy, please reach out to our data protection team. We take every request seriously and aim to respond as quickly as possible.